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Frequently Asked Questions

If your questions are not answered on this page, please contact Student Services and we’d be glad to help you.  Email us at Extended@UManitoba.ca , call us at 1 204 474-8800 or Toll Free: 1 888 216-7011 Ext 8800.

COVID-Specific-FAQ

Where can I learn more about COVID-19 from UM?

Prospective students

How to apply to a Certificate Program

Apply to program

Once your application and payment have been processed, your application will be submitted to the Admissions Officer for approval. The Admissions Officer will contact you to indicate whether your application has been approved or denied, or to let you know if any further documentation is required.

Applicants to UM Extended Education may be accepted into the Intensive Programming Packages on the condition that they complete Level 5 of the English Language Centre’s Intensive Academic English Program/AEPUCE first.

Are you accepting the DuoLingo test as proof of English language proficiency for the Spring 2021 term?

Yes, we are currently accepting the DuoLingo test for the Spring 2021 Term. For all approved English Language proficiency information, visit https://umanitoba.ca/student/admissions/international/english/index.html

Applicants to UM Extended Education may be accepted into the Intensive Programming Packages on the condition that they complete Level 5 of the English Language Centre’s Intensive Academic English Program/AEPUCE first.

When is the tuition fee due?

The $300 non-refundable application fee is due at the time of application. If you have been accepted into an Intensive Programming Package, you will be given three weeks from the date of your offer letter to make a $2,000 non-refundable and non-transferrable deposit. The remaining tuition and health insurance fees are due one month before you begin the classes.

The remaining tuition and health insurance fees are fully refundable if you decide to withdraw before the start of your classes. Once the programming has started, there is no refund of tuition fees. In exceptional circumstances, Extended Education may consider a refund if an appeal is filed and documentation provided.

Will I have to pay a health insurance fee for months that I am not in Canada?

Yes. Health insurance is mandatory while registered in an Intensive Programming Package. For more information on the Manitoba International Student Health Plan, please visit MISHP.

What happens if I do not hear back regarding my study permit before the payment deadline?

If the payment deadline is approaching and you have not heard back regarding the status of your study permit, you can request a deferral to the following intake.

The tuition fee minus the $2,000 deposit and the health insurance fee are fully refundable if you decide to withdraw before the start of your classes. Once the programming has started, there is no refund of tuition fees. In exceptional circumstances, Extended Education may consider a refund if an appeal is filed and documentation provided.

How is a remote delivery going to impact my PGWP?

The Government of Canada has recently made changes to the PGWP requirements. For additional information, visit: Post-Graduation Work Permit Program (PGWPP)

What if I am unable to arrive in Canada before the start date of the program?

You are able to begin your program from outside of Canada, as we are offering remote synchronous delivery for the Winter 2021 term.

Can I get some of my previous training and skills recognized and apply for Transfer Credit?

Transfer Credit and Challenge for Credit policies do not apply for students seeking admission to one of the 12-month Intensive Programming Packages (consisting of a Certificate, Letter of Accomplishment and Industry Experience)

Current students

How do I register for a course?

Intensive Programming Package students will be registered in their courses by their Program Coordinator. Your Program Coordinator will contact you with more information.

What is an UMNetID? How do I claim one?

Your UMNet ID will allow you to access your UofM email account, your UM Learn account (the university’s learning management system), use University of Manitoba electronic library resources and access to Wi-Fi on campus. It is very important for new students to claim their UMNet ID as soon as possible, as the university will only correspond with you through your myumanitoba.ca email account.

To claim your UMNet ID, please visit signUM. Follow the onscreen instructions to create a new account (be sure to enter your date of birth in the format requested).

signUM

I forgot my User ID and password.

If you have forgotten your User ID, please contact Student and Instructor Services. If you know your User ID but have forgotten your password, please select the “Forgot password” link underneath the login screen in the flexible registration system.

If you have already claimed your UMNet ID, you may also reset your password through SignUM by logging in and then following the on-screen instructions.

If you require further assistance or your password has been disabled and needs to be reset, please contact our Student and Instructor Services team.

How will remote classes work with the time difference in other countries?

All classes are scheduled in Central Standard Time (CST). Students are expected to be present during synchronous remote delivery. We continue to find innovative methods for remote delivery

What technology do I require to complete this program remotely?

You will require an Internet connection and a computer equipped with a microphone and camera. Smartphones will not be sufficient for examinations.

Can I withdraw from an Intensive Programming Package? Will I get a refund?

Students can request to withdraw from an Intensive Programming Package at any time prior to the scheduled start date of classes. The $300 application fee and $2,000 deposit are not refundable. The remaining of the tuition fee and the Health Insurance fee are fully refundable if students decide to withdraw before the start of the classes.

Authorized Withdrawals (AW) can be requested for medical or compassionate reasons after the classes’ scheduled start date. An Authorized Withdrawal Form must be submitted to the Dean’s Office for approval. Supporting documentation will be required.

Authorized Withdrawals are not concurrent with fee refunds. Refund requests must be submitted separately to the Dean’s Office and will be considered based on medical or compassionate grounds. Supporting documentation will be required.

A Student Advocate is available to help students with this process and answer questions.

How do I access my tax receipts (T2202A)?

Tax receipts for all degree courses and non-degree courses (where start dates began after March 31st, 2014) can be found on Aurora under the Enrolment and Academic Records tab. Select “Canadian Tax Forms” and you will be able to view your tax receipts.

I have a Hold on my account. What do I do?

A “Hold Status” may limit access to your student record and will prevent registration and graduation.

If you have questions regarding your hold, please contact Student and Instructor Services and we will be able to direct you to the appropriate area.

How do I replace a lost Student ID card?

Please visit Photo ID

How do I meet with my Program Coordinator?

Students enrolled in an Intensive Programming Package may meet with a Program Coordinator/Assistant. Contact Student and Instructor Services or your Program Coordinator to make an appointment.

Are Industry Placements still being offered?

Yes but due to ongoing health and safety concerns related to COVID-19, all current Industry Placements are done remotely (no in-person placements).

I am having issues submitting an assignment on UM Learn so who do I contact?

Students of Intensive Programming Package who are having difficulty submitting an assignment in UM Learn should contact their Instructor and/or Program Coordinator.

How do I view my grades?

Assignment Grades All grades, with exception of the grades for the final assessment will be posted on UM Learn.

Final Grades Aurora Once you have logged in, select the Enrolment & Academic Records tab, and then select Student Records. From here you will be able to click the View Final Grades link, which will allow you to view your grades for any specific term., or you may view an unofficial transcript for your full academic history.

Please contact Student and Instructor Services if you have any questions.

Can I appeal my final grade?

If you disagree with a grade you’ve received, talk to your instructor first. If there is no resolution, you can then file for a formal appeal.

If you are undecided about filing an appeal, have questions, or require additional information on reasons that constitute grounds for an appeal, you can schedule an appointment to meet with a Student Advocate.

Some examples of valid reasons are:

  • Miscalculation of marks
  • Misgrading of work
  • Evaluation or grading not in accordance with the information on the course outline
  • Unclear or contradictory directions for an assignment

Some examples of reasons that are not valid:

  • If you feel like your professor does not like you
  • If English is not your professor’s first language
  • If you worked very hard on the assignment, but still received a bad mark

How do I file a grade appeal?

Step 1: Complete an Extended Education Final Grade Appeal form. Indicate the grounds for your appeal. If you require more space, you can attach a separate letter to the form.

Step 2: If applicable, attach for review a copy of the test or assignment, course outline, or any other documents relevant to your appeal.

Step 3: Submit the Final Grade Appeal form, letter, and any other documents, keeping a copy of this package for your records, to Student Services and pay the $50 fee. This fee will be refunded if your grade is raised as a result of the appeal. Be sure to keep your receipt.

When can I expect to receive an outcome for a submitted Grade Appeal?

You can expect to receive the decision within 10 business days after submission of a completed Extended Education Final Grade Appeal form, proof of payment, and a cover letter outlining concerns related to the appeal.

How can I request time off for medical, compassionate, or personal reasons?

Contact your Program Coordinator and provide exact dates along with documentation supporting the reason for your request

What if I missed an exam for reasons out of my control?

If you miss a final examination for medical or compassionate reasons, you may be granted a deferred examination. Applications for a deferred examination after the examination has been missed must be filed within 48 hours of the date of the missed examination. The application for a deferred examination must be submitted to your Program Coordinator. A medical certificate or other appropriate documentation may be required. Please visit Final Examination and Final Grade Policy or contact your Program Coordinator for more information

What if I am unable to complete synchronous or face-to-face exam?

If you become ill during the course of an examination and you are unable to continue, you must report at once to the chief invigilator, submit the examination and indicate either that you wish to submit your examination as: (1) completed; or (2) not completed and with the right to request a deferred examination.

Only students who do not complete the examination and who notify the chief invigilator of the reason they cannot complete the examination shall be eligible to apply for a deferred examination. Please visit Final Examination and Final Grade Policy or contact your Program Coordinator for more information.

Documentation verifying your illness may be required.

What if a final exam conflicts with an upcoming event in my life?

The final exam date for each course is posted in the course schedule. You may see that an exam conflicts with an upcoming event. Valid exam conflicts include:

  • Participation in an inter-university, provincial, inter-provincial, national, or an international athletic event
  • Participation in an inter-university, provincial, inter-provincial, national, or international scholastic event
  • Religious obligations as per interfaith calendar
  • A known medical condition

Travel plans are not an acceptable reason to miss an exam.

If you face one of these valid exam conflicts, you can apply to defer your exam. You must file your deferral request 20 working days prior to the date of the scheduled exam. Requests for deferred examinations must be made to your Program Coordinator.

Deferred examinations will normally take place within 30 working days from the end of the examination series from which the examination was deferred. Writing a make-up test at your convenience may not be an option. Please note that students must remain available until all exam and test obligations have been fulfilled.

Please contact your Program Coordinator for more information.

When will I receive an outcome for an Allegation of Academic Misconduct?

Students can expect to receive the Decision Letter for an Academic Integrity allegation or communication within 10 business days after the Manager, Program Delivery receives a statement from the student. Please note that in cases involving more than one student, the decision is made within 10 business days after receiving a statement from all students involved. Please contact your Program Coordinator or Student Advocate for more information.

When can I retake a course?

Students can retake a course during the next scheduled offering of the course conditional on space availability, and provided there are no holds on the student account. Please contact your Program Coordinator for more information.

Who do I contact to obtain a special letter to extend my study permit due to term extension, to invite my spouse, visa refusal, or for other reasons?

Please contact your Program Coordinator

How do I request a Transcript?

All students must order their transcripts through their Aurora account. There is a fee for each copy of a transcript. The transcript will include academic history from all levels of study.

I have taken all of the courses required for my program. Do I need to declare my intent to graduate?

No. Students registered in one of the Intensive Programming Packages do not declare their intent to graduate. Please contact your Program Coordinator if you need more information.

What technology do I require to complete this course remotely?

You will require internet connection and a computer equipped with a microphone and camera. Smart phones will not be sufficient for examinations.

If your questions are not answered on this page, please contact Student Services and we’d be glad to help you.  Email us at Extended@UManitoba.ca , call us at 1 204 474-8800 or Toll Free: 1 888 216-7011 Ext 8800.