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Quality Management

Become a better manager with this ONLINE certificate program.

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    At a glance

    Program Length: 2 required courses, 8 weeks to 2 years
    $1,510 plus $100 registration fee
    Earn a Certificate in Quality Management from the University of Manitoba.

    CPHR ManitobaThe Quality Management program is accredited by CPHR Manitoba. CPHR Manitoba members earn CPHR Continued Professional Development hours for completing courses in this program. Documentation to confirm hours earned is provided by Extended Education at the U of M upon successful completion of each course.

    Learn to manage quality

    Study quality management, and learn how to apply the concepts and theory in any business or organization. Prepare to implement or manage quality programs and thrive as a more knowledgeable manager in any sector including manufacturing, service, non-profit, government, health care, education, and more.


    Achieve success

    Improve any business or organization by applying the concepts and theory of quality management. Learn online from anywhere and add a university credential to your resume to power your career.

    A precise and specific process

    Quality management is about moving people and inventory effectively, identifying and understanding the defects in your system and process, and eliminating those defects. It’s a very precise and specific process, requiring a team effort and a culture change.

    Insights from an instructor

    Quality Management can be applied in any industry
    “Quality is quality. Quality management tools can be applied in any industry. There is a big movement toward quality management in Canada.”

    Concepts can be learned
    “You can understand the concepts of quality management. We can teach you how to do it.”

    It becomes intuitive
    “Once you get the hang of quality management, once you have the culture, it becomes intuitive.”

    It’s rewarding
    “It is very rewarding to build an effective system.”

    Yasser Shaker
    Instructor, Quality Management program

    Textbook for both courses

    Evans, J. R, Lindsay, W.M. (2017). Managing for Quality and Performance Excellence (10th ed). Cengage Learning. ISBN-13: 9781305662544.

    Admission Requirements

    There are no academic prerequisites. If you have not used math or statistics in some time, consider reviewing an introductory math or statistics text prior to the program. If English is not your first language, you must meet university TOEFL requirements with a score of 550 or 213 on the computer-based TOEFL, or IELTS requirements with a score of 6.5.

    Register ONLINE Now

    1. Choose courses listed under Required Courses.
      With the Fast-Track (8 week) program option, you must sign up for both courses, and if you withdraw from one, you withdraw from both. Otherwise, you can take one course at a time.
    2. Register via the yellow registration button. If you have trouble with online registration, alternatively, you can register by email, mail, or fax.
    3. To Apply to the Program, complete and submit the Program Application Form

    Required Courses

    You can register for courses either online or by email, mail, or fax. Please note, online registration is not supported on iOS (iPhone) and Android phone browsers.

    MGMT 0190 – Quality Assurance Planning, $705 (36 hrs)

    This course is designed to provide you with a basic understanding of quality assurance from a manager’s perspective. Concepts and their applications will be discussed in terms of the service and manufacturing sectors.

    Credit Hours: 3


    Course Information
    CRN Start Date End Date Schedule Delivery Method
    3762 Apr 13/20 May 10/20 N/A  
    20375 Sep 14/20 Dec 06/20 N/A Online
    59995 Jan 11/21 Apr 04/21 N/A Online
    Additional course information and registration:


    MGMT 0192 - Quality Improvement: Principles and Procedures, $705 (36 hrs)

    The objectives of this course are to introduce you to statistical quality control techniques and illustrate how these techniques are used in practice. These concepts and procedures can be applied to both manufacturing and service industries.

    Credit Hours: 3


    Course Information
    CRN Start Date End Date Schedule Delivery Method
    3763 May 11/20 Jun 07/20 N/A Online
    59996 Jan 11/21 Apr 04/21 N/A Online
    20376 Sep 14/20 Dec 06/20 N/A Online
    Additional course information and registration:


    Alternative Registration Options

    Register by email, mail, or fax

    1. Download and fill out Course Registration Form (PDF)
    2. Send your completed form by email, mail, or fax to:

    Extended Education

    185 Extended Education Complex
    University of Manitoba
    Winnipeg, MB, Canada
    R3T 2N2
    Phone: +1 204 474-8800
    Toll Free: 1 888 216-7011
    Fax: +1 204 474-7661