Learn to manage quality
Study quality management, and learn how to apply the concepts and theory in any business or organization. Prepare to implement or manage quality programs and thrive as a more knowledgeable manager in any sector including manufacturing, service, non-profit, government, health care, education, and more.
Improve any business or organization by applying the concepts and theory of quality management. Learn online from anywhere and add a university credential to your resume to power your career.
A precise and specific process
Quality management is about moving people and inventory effectively, identifying and understanding the defects in your system and process, and eliminating those defects. It’s a very precise and specific process, requiring a team effort and a culture change.
The Quality Management program is accredited by CPHR Manitoba. CPHR Manitoba members earn CPHR Continued Professional Development hours for completing courses in this program. Documentation to confirm hours earned is provided by Extended Education at the U of M upon successful completion of each course.
Insights from an instructor
Quality Management can be applied in any industry
“Quality is quality. Quality management tools can be applied in any industry. There is a big movement toward quality management in Canada.”
Concepts can be learned
“You can understand the concepts of quality management. We can teach you how to do it.”
It becomes intuitive
“Once you get the hang of quality management, once you have the culture, it becomes intuitive.”
“It is very rewarding to build an effective system.”
Instructor, Quality Management program
Register for your courses
With the Fast-Track (8 week) program option, you must sign up for both courses, and if you withdraw from one, you withdraw from both. Otherwise, you can take one course at a time.
Register for a course
Register by email, mail, in person or fax
1. Download and fill out Course Registration Form (PDF)
2. Send your completed form by email, mail, in person or fax to:
*** Course listing unavailable.***
Please choose one of the following options:
- Search for Classes directly in FlexReg
- or contact us at: firstname.lastname@example.org, 204 474-9921 for assistance.
Textbook for both courses
Evans, J. R, Lindsay, W.M. (2017). Managing for Quality and Performance Excellence (10th ed). Cengage Learning. ISBN-13: 9781305662544.
There are no academic prerequisites. If you have not used math or statistics in some time, consider reviewing an introductory math or statistics text prior to the program. If English is not your first language, you must meet university TOEFL requirements with a score of 550 or 213 on the computer-based TOEFL, or IELTS requirements with a score of 6.5.