
Customer Service Specialization
Earn Top Marks … From Customers
Word travels fast and far. Make sure it’s a good word by attaining customer service management skills and knowledge that will upgrade your general management skills. The Customer Service Specialization (CSS) certificate program is offered in partnership with the Manitoba Customer Contact Association.
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Program Description
Gain knowledge and skills in customer service management. You’ll develop relevant and comprehensive skills to help you upgrade your general management skills, and you’ll be given a pathway to completing other programs with Continuing and Professional Studies. When you’re enrolled in Certificate in Interdisciplinary Studies, you are eligible to have your credits transferred to this program at no charge.
The program consists of 216 contact hours, including:
- CSS specialization combines required management courses (totaling 108 course hours) offered by Extended Education, University of Manitoba.
- A set of complementary courses (totaling 108 course hours) offered by Manitoba Customer Contact Association.
Credential Awarded
Certificate in Applied Management: Customer Service Specialization
Credential Awarded
Certificate in Applied Management: Customer Service Specialization
Program Objectives
- Provide knowledge and skills in customer service management
- Provide relevant and comprehensive skills development for MCCA students interested in upgrading their general management skills
- Provide a pathway for students interested in completing other CAPS programs
Opportunities
- Opportunities for personal and professional development
- Recognition of career interests by employees
- Networking opportunities
- Learning in the classroom or by distance deliver (not all programs)
Program Length
Delivery Methods
Digital Materials Fee
Fees
- $100 non-refundable application for applying to the program
- $560 per U of M course
- MCCA course fees can be found on their website
Certification/Graduation
- For Spring graduation, declare by mid-January
- For Fall graduation, declare by late July/early August
- For February graduation, declare by mid-September
Courses
Required Courses
- MGMT 0100 – Canadian Business: An Introduction
- FINC 0200 – Introductory Accounting for Business
Elective Courses
-
- MGMT 0110 – Organizational Behaviour
or
- HRM 0100 – Managing the Human Resource Function
Credit will not be given for both courses.
MCCA Courses:
MCCA Required Courses:
- Customer Relationship Management (36 hrs)
- Operations Management (36 hrs)
MCCA Electives:
Student selects one of the elective options
Optional Tutorial
- FINC 0800 – Introductory Accounting for Business Tutorial
Plan Ahead Course Schedule
TERM | COURSE NUMBER | COURSE NAME |
---|---|---|
Winter | MGMT 0100 | Canadian Business: An Introduction (REQ) |
MGMT 0110 | Organizational Behaviour (ELE) | |
FINC 0200 | Introductory Accounting for Business (REQ) | |
FINC 0800 | Introductory Accounting for Business Tutorial (recommended) | |
HRM 0100 | Managing the Human Resource Function (ELE) | |
Spring/Summer | MGMT 0100 | Canadian Business: An Introduction (REQ) |
MGMT 0110 | Organizational Behaviour (ELE) | |
FINC 0200 | Introductory Accounting for Business (REQ) | |
FINC 0800 | Introductory Accounting for Business Tutorial (recommended) | |
HRM 0100 | Managing the Human Resource Function (ELE) | |
Fall | MGMT 0100 | Canadian Business: An Introduction (REQ) |
MGMT 0110 | Organizational Behaviour (ELE) | |
FINC 0200 | Introductory Accounting for Business (REQ) | |
FINC 0800 | Introductory Accounting for Business Tutorial (recommended) | |
HRM 0100 | Managing the Human Resource Function (ELE) |
FAQs
What is Online Learning?
How long does it take to complete the program?
Do I have to take the courses in a specific order?
Can I just enroll in a single course if I'm not interested in the entire program?
Apply to the Program
1. Fill Out an Application Form
Download and submit a completed Program Application Form.
Program Application Form (PDF)
2. Gather Your Transcripts
Submit official transcripts of the highest level of education you have completed. Student copies or photocopies are not acceptable. Transcripts become the property of University of Manitoba and will not be returned.
3. Submit Your Documents
Submit completed application form and transcripts by email or mail to:
Student and Instructor Services
185 Extended Education Complex
University of Manitoba
Winnipeg, MB, R3T 2N2
extended@umanitoba.caFinal official transcripts from any university or college attended other than University of Manitoba are required. Student copies or photocopies are not acceptable. Transcripts become the property of University of Manitoba and will not be returned.
You must also register for your course(s).
Register ONLINE Now
- Select a course and Click "Register" for a course in the term you wish to begin
- "Submit" the Registration Form
- Pay for the course
Note: To register for additional courses, return to the program page and repeat the process above.
University of Manitoba
Winnipeg, MB, Canada
R3T 2N2Phone: +1 204 474-8800
Toll Free: 1 888 216-7011
Fax: +1 204 474-7661
Email: extended@umanitoba.ca